Microsoft Dynamics CRM

Transform your business. Build customer loyalty to drive repeat business.

Microsoft Dynamics CRM is a Customer Relationship Management (CRM) solution that provides the tools and capabilities needed to create and effectively manage a thorough knowledge throughout the whole customer lifecycle, from first contact through to purchase and post-sales. Microsoft Dynamics CRM integrates all necessary data for optimizing the sales, marketing, and customer service operations. It delivers a fast, flexible, and affordable solution that drives consistent, measurable improvements in every business process, enabling closer relationships with customers and helping to achieve new levels of profitability.

Accessible from Microsoft Outlook, the Web or mobile devises, Microsoft Dynamics CRM is easy to use, customize, and maintain, integrates with other business systems, and scales to grow along with your business.

Microsoft Dynamics CRM provides the following benefits:

Increase control of your marketing activities and build strong and long-lasting relationships to your customers.

Improve your marketing efficiency and Return on Marketing Investment (ROMI) and also reduce your marketing costs.

Boost collaboration across your organization and make the marketing processes more aligned and efficient.

Let your sales, marketing and service employees view, update and share information across teams and departments using a single database.

Make informed, agile decisions benefiting from the built-in comprehensive reports tools that turn CRM data into actionable insight - forecast sales, measure business activity and performance, evaluate sales and service success, and identify trends, problems, and opprtunities.

Enable people to work more productively and encourage user adoption by providing a CRM solution with a familiar, intuitive user interface.

Microsoft Dynamics CRM helps you transform your business through:

Sales Automation: Microsoft Dynamics CRM allows you to shorten the sales cycle and helps sales people manage leads and opportunities, measure and forecast sales activity, efficiently track customer communications, and automate stages in the sales process—helping ensure a shorter cycle, higher close rates, and improved customer retention.

Marketing Optimization: Create multi-tier sales and marketing campaigns quickly using sophisticated marketing tools for planning, implementing, and monitoring. Microsoft Dynamics CRM business software provides a holistic, comprehensive set of marketing capabilities so you can target your customers and perform effective marketing and promotional campaigns, automating the planning and budgeting, data and list management, campaign defining and management, response and leads management, marketing analytics processes.

Customer Service: Service representatives track customer requests, view company-wide resource availability and make optimal use of your people, vehicles, and facilities, manage support issues from initial contact through successful resolution, and provide customers with the consistent, efficient service that ensures satisfaction, thus offering superior customer service and increasing the capacity to handle requests.

Companies in Bulgaria that have already successfully implemented Microsoft Dynamics solutions are: